Five Pillars of Quality...

Five Pillars of Quality Today in an era of cut throat competition, an organization can survive only if it is a quality organization and respecting the basic concept of quality. In fact, quality is the single most important issue which an organization faces every day of its existence. A reputation for quality is essential for the future of the organization. An organization to become a business leader has to ensure that it does everything in the organization where quality work can flourish and where quality becomes a competitive advantage. Quality improvement can happen in the organization if all the employees (from top to bottom) have a shared dedication towards quality with all its functions. Organizations, which are not quality conscious, are normally product oriented. In these organizations the emphasis is on detecting errors. The responsibility of maintaining the product quality lies with the quality control department and the problem solving is normally done by a few people in the authority at the top of the pyramid. These types of organizations are successful when the environment conditions favour them. Quality conscious organizations are those which have faith in quality principles. These organizations are customer oriented and focus on preventing errors. They balance short term objectives with the long term objectives. These are the organizations which survive even in most adverse environment. Quality conscious organizations are generally supported on five pillars of quality. Three main ingredients for the five pillars in a quality conscious organization are as follows. There must be a clear understanding of what is already in place, what is working well and what can be enhanced as the pillars of quality become central to every employee’s daily work. There must be vivid sense of where the organization wants to go. Organization should have...