Sustaining High Performance for Excellence...

Sustaining High Performance for Excellence The high performance of an organization is determined by how well it is meeting the expectations of its key stakeholders (customers, investors, employees, suppliers, regulatory authorities and the public). In the turbulent  environment which the organization has to undergo in its life span, creation and sustenance of high performance is always a challenge for the organization. There are many cases where  highly successful organizations of the past have failed to exist today or just have become an average performing organization. The environment under which an organization operates undergoes a constant change and hence it calls for new approaches and processes by which change is to be addressed in the organization. The organization can succeed in the new environment only if it plays its role with competence and it focuses on using knowledge to guide its actions. The organization culture must be built to thrive in the performance in an environment of continuous change. It must have processes which are not only continuous evolutionary or incremental, but also continuous and transformational. Though for sustaining high performance, the strategy, operational discipline, talented people are normally considered as essential requirements, but the key for the sustenance of high performance is the developmental culture of the organization which is not replicable outside the organization. The high performance culture of the organization must have a unique personality and soul which cannot be invented and imposed. The organizational character is to be discovered from within the organization based on shared value and heritage. The unique personality and soul of the organization must have high performance values and behaviors (Fig 1) such as high aspirations and a desire to win, external focus, think like owners, bias to actions, individuals who team, and passion and energy etc....