Employee Relationship Management...

Employee Relationship Management Employees are the major assets of an organization. They are among the organization’s most important audiences with the potential to be its most effective ambassadors. It is essential that the employees perform together as a collective unit and contribute equally towards the realization of a common goal. Employees share a certain relationship with their colleagues at the workplace. The relationship which the employees can have can be between co-employees, supervisors, managers and higher management. It is important that the employees share a healthy relationship for delivering their best performances. Employees are the focal point of an organization during its journey towards success. If the employees work together and share a good relationship with management then the organization achieves its tasks and objectives much faster. Management of the employee relationship is both important and valuable for the organization in the achievement of the competitive advantage. It is necessary to have a strong relationship between employees as well as between employees and management since it leads to better organizational productivity and performance. Employee relationship management (ERM) is a term which refers to relationship development and management between the organizational management and the employees. There are a lot of different issues in ERM which can affect employee satisfaction and which has a direct result on employees’ productivity and overall corporate culture. ERM refers to managing the relation between the different employees of the organization. The relationship can be between employee and the management as well as between employees at the same level. It is nothing but a technique which brings employees and management together on a common platform and guides them so that the organization achieves the desired targets without fighting with each other. In a layman’s language, ERM is nothing but managing interaction...

Employees Satisfaction, Engagement and Employees Satisfaction Survey...

Employees Satisfaction, Engagement and Employees Satisfaction Survey  Employee satisfaction is the terminology used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures claim that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace. Employee satisfaction, while generally a positive for the organization, can also has a drawback if mediocre employees stay because they are satisfied with the work environment. Employee satisfaction is a measurement of an employee’s happiness with current job and conditions. It is a facet of employment that is seldom discussed, but is a very important element in any workplace. It is important for an organization to monitor and understand satisfaction levels. The level of satisfaction employees feel toward their job is directly related to how successfully they perform their job, how long they remain at their current place of employment, and most importantly, it impacts the collective culture of the organization. Employee satisfaction does not measure how much effort the employee is willing to expend. Employee satisfaction research has shown that employee satisfaction has positive correlations with the business performance as shown in Fig 1. Fig 1 Correlation of employee satisfaction with business performance Employee engagement is a newer concept that has been adopted within the past decade as global competition skyrocketed, ‘lifetime employment’ faded into oblivion, and organizations looked to more directly align employee performance with organizational goals. Employee engagement is a measurement of an employee’s emotional commitment to the organization. It takes into account the amount of discretionary effort the employee makes on behalf of the organization. While the exact definitions of employee satisfaction and employee engagement may differ from organization to organization, it is generally agreed that satisfaction refers to how...