Components of Product Quality Management...

Components of Product Quality Management Product quality is the group of features and characteristics which determines the capacity of the product to meet the specification requirements of a standard or of a customer. It is often defined as ‘the ability to fulfill the customer’s needs and expectations’. It is also sometimes defined as ‘meeting specifications at the lowest possible cost’ as well as ‘delivering the value that a customer derives from a product’. It is important for the organization that the quality products are delivered to the customers since they are the top most drivers for the organizational success. After all, growing sales make the foundation of the organizational performance not only to remain consistent but also make it strong and sturdier. However, in the organization, employees do make mistakes and machines and equipment do have breakdowns. The goal of the product quality management is to minimize this so that the customer remains happy with the product performance and reorders the products. For this the organization is to put a relentless focus on product quality. Improving product quality save the organization the cost since it needs not to do things to cover up old mistakes. Improving quality also raises the employees’ engagement since they like to be on a high performance team. Product quality management includes the following four major components. They are (i) quality planning, (ii) quality control, (iii) quality assurance, and (iv) quality improvement. Quality planning Quality planning is the process for ‘identifying which quality standards are relevant to the product and determining the procedures and techniques to satisfy them’. Quality planning means how to fulfill the process and deliverable products quality requirements. It helps the organization to schedule all of the tasks needed to make sure that the products meets the...

Product Quality and its Management...

Product Quality and its Management Product quality is the group of features and characteristics which determines the capacity of the product to meet the specification requirements of a standard or of a customer. It is often defined as ‘the ability to fulfill the customer’s needs and expectations’. It is also sometimes defined as ‘meeting specifications at the lowest possible cost’ as well as ‘delivering the value that a customer derives from a product’. Product quality needs to be defined firstly in terms of parameters or characteristics, which vary from product to product. The quality of the product can be controlled during its manufacturing and it makes the product free from deficiency and defects. A specification is the minimum requirement according to which the producer makes and delivers the product to the customer. In setting specification limits, the following is required to be considered. The user’s and/or customer’s needs Requirements provided for in national and/or international standards Requirements of specifications of national and/or international standards with restrictions to meet specific needs of the customer The competitor’s product specifications, in order to gain marketing advantages Brand related requirements of the product. Requirements relating to product safety and health hazards provided for in the statutory and regulatory requirements As described above, the product quality is the ability to satisfy the stated needs. From this definition, product quality can be described by nine dimensions or characteristics. These nine dimensions are as follows. Performance – It is the product’s primary operating characteristics. Product is to give expected performance during its use. Product features – The product is to meet the requirements of its features. For example a rebar is to have two longitudinal ribs and several cross ribs at specific intervals. Reliability – It is the probability of the...