Continuous Improvement Process...

Continuous Improvement Process In a quality organization, quality is a never ending quest and continuous improvement process (CIP) is a never ending effort to improve products, services or processes by discovering and eliminating the main causes of problems. Continuous improvement process accomplishes this by using small-steps improvements (incremental improvements over time), rather than implementing one huge improvement (breakthrough improvement) all at once. Organization having faith in CIP, continuously evaluate and improve products, services or processes with respect to quality, efficiency, effectiveness and flexibility. CIP provides many measures for gauging how well an organization is meeting the needs of its customers. CIP provides organizations a method for analyzing how work is currently being done and how processes can be improved to do the job more efficiently and effectively on an ongoing basis.  Organizations implementing CIP are to ensure the efforts for CIP implementation are aligned with the goals of the organization. There are several approaches and schools of thought for CIP. Most important of these are given below: Lean – This approach is evolved with increased voice of customer value added focus from Just-In-Time (JIT) principle. This has been initially practiced in the manufacturing industry. Six-Sigma – This approach has been evolved from Shewhart, Deming and Juran’s statistical quality control and total quality management focus upon satisfying customer expectations across multiple sectors. Theory of constraints – This approach has been evolved through continual refinement by Eli Goldratt to a present stage of advanced planning capability through critical chain functionality. These schools of performance improvements have been separately and collectively proven to be useful in last two decades in many organizations. Communication and information management is also critical to CIP but it is not mandatory for goal achievement. Key features of CIP Key features of CIP are given...