Components of Product Quality Management...

Components of Product Quality Management Product quality is the group of features and characteristics which determines the capacity of the product to meet the specification requirements of a standard or of a customer. It is often defined as ‘the ability to fulfill the customer’s needs and expectations’. It is also sometimes defined as ‘meeting specifications at the lowest possible cost’ as well as ‘delivering the value that a customer derives from a product’. It is important for the organization that the quality products are delivered to the customers since they are the top most drivers for the organizational success. After all, growing sales make the foundation of the organizational performance not only to remain consistent but also make it strong and sturdier. However, in the organization, employees do make mistakes and machines and equipment do have breakdowns. The goal of the product quality management is to minimize this so that the customer remains happy with the product performance and reorders the products. For this the organization is to put a relentless focus on product quality. Improving product quality save the organization the cost since it needs not to do things to cover up old mistakes. Improving quality also raises the employees’ engagement since they like to be on a high performance team. Product quality management includes the following four major components. They are (i) quality planning, (ii) quality control, (iii) quality assurance, and (iv) quality improvement. Quality planning Quality planning is the process for ‘identifying which quality standards are relevant to the product and determining the procedures and techniques to satisfy them’. Quality planning means how to fulfill the process and deliverable products quality requirements. It helps the organization to schedule all of the tasks needed to make sure that the products meets the...