Organizational Excellence...

Organizational Excellence It is difficult to define the organizational excellence and even more difficult to achieve it. For achieving organizational excellence there has to be a paradigm shift in the thinking of the organizational leadership and its stakeholders. Organizational excellence helps an organization to excel in all its sphere of activities. It makes the organization to achieve and sustain outstanding levels of performance which meets or exceeds the expectations of all the stakeholders. An organization to achieve sustainable organizational excellence needs support of the eight key organizational pillars as shown in Fig 1. Fig 1 Eight key organizational pillars These pillars provide the foundation for achieving the excellence as well as a common language for the top management. The organization is to bring permanent change in its values and operations by focusing on managing of these eight pillars. These pillars describe the attributes of the culture needed in the organization for excellence. Each of these organizational pillars is not new by itself. Each has its own importance. But the key to organizational excellence is combining and managing them together. They have to integrate into the organizational culture for providing excellence to the organization. These eight pillars are as follows. Customer centric approach By following customer centric approach, the organization adds value for its customers on a consistent basis. This is done through understanding customers, anticipating and fulfilling their needs, meeting their expectations and utilization of the available opportunities. Development of capabilities The organizational capabilities are developed by bringing effective and permanent change in its operations through successful change management. The changes are to encompass all the organizational activities within and beyond the boundaries of the organization. Focus on creativity and innovation The organization can achieve excellence through continual improvement by harnessing creativity and innovation....