Importance of leadership for Organizational Excellence...

Importance of leadership for Organizational Excellence  The classic model of the good organizational leader is the top executive in the organizational management who directs and who is in control of all aspects of the operations of the organization. This top executive leader operates through a hierarchy of management and the organization had a fairly well defined structure. This type of leadership has some good points and  it survived throughout most of the 20th century. The organization of today does not have the luxury of stability since it faces an ever increasing change in markets, customers and technology. It needs to accept, adopt and implement changes in the business model according to changing trends, technologies, customer preferences and future concerns. Further, the core business of the organization is constantly under threat today from the newcomers to the marketplace who are having a different business paradigm. Hence the organization cannot afford to depend upon the leadership of individual or/and a small team of senior executives to meet this challenge. The organization needs to harness the ideas, skills, energy, and enthusiasm of the entire team for success. For meeting of new challenges, this new concept and practice of leadership has evolved, where line managers have taken over the leadership role along with the top executive and his small team of senior executives. Leadership is an important factor for making an organization successful. It is the art or process of influencing people to perform assigned tasks willingly, efficiently and competently. Without leadership a line manager simply cannot be effective. Leadership of the line managers transforms potential into reality. When good leadership is in place in the organization, it can be felt throughout the entire organization. With good leadership, organizational culture is not forced but developed. Communication is effective...

Leading with Vision, Inspiration and Integrity for Excellence...

Leading with Vision, Inspiration and Integrity for Excellence An organization which aspires for excellence has leaders  in the management team who not only shape the future but also make it happen by acting as role models for its values and ethics. The leaders have capabilities  and integrity to inspire, adapt, react and gain the commitment of all the stakeholders. They are flexible, enabling the organization to anticipate and react in a timely manner to ensure and sustain the ongoing success of the organization. Organizational leaders develop the mission, vision, values and ethics and act as role models. They define, monitor, review and drive the improvement of the organizational management system and performance. They  engage with external stakeholders and reinforce a culture of excellence with the organizational people. They ensure that the organisation is flexible and manages change effectively. People like working with organizational leaders who do two things namely (i) lead from their values, and (ii) share an inspiring vision for the future. These two things are clearly connected. If the organizational leaders are grounded in their values, they can build a culture of trust and transparency in the organization. The three basic requirements for the organizational leaders for propelling the organization on the path of excellence are namely (i) vision, (ii) inspiration and (iii) integrity. These three basic requirements are shown in Fig 1 and described below. Fig 1 Basic requirements for organizational leadership Vision  Organizational leaders are to dream, create and articulate a wonderful, compelling and inspiring vision for the future of the organization. The vision is to reflect a new dawn for the organization and is to be created  working with imagination, insight, and boldness. It must present a challenge that calls forth the best in people and brings them together around a...

Organizational Agility for Excellence...

Organizational Agility for Excellence Organizational agility is the ability of the organization to manage continuous, rapid and sustainable change. It is the capacity and flexibility of the organization to be consistently adaptable to market and environmental changes with rapidness and speed. It is the efficiency with which the organization can respond to nonstop change. It is the organizational ability to exploit both revenue enhancing and cost cutting opportunities within its core business more quickly, effectively, and consistently than its  competitors. It makes the organization to operate at the speed with which the opportunities are getting created. In the fast changing complex environment of the present day organizational agility is  the key differentiator between organizations. Organizational agility is achieved by enhancing the organizational capabilities to identify and respond quickly in an effective and efficient manner to the opportunities and threats. Agility makes the organizational processes flexible and the response time of the organization to the critical issues reduces to a great extent. Agile organization is quickly able to take advantage of the opportunities and protect itself against the threat. It believes in putting in place systems to gather and share the information required to spot opportunities and by building processes to translate organizational priorities into focused action. Agile organization manage the challenge of change effectively and efficiently without falling prey to either chaos and inertia. Implementing organizational agility requires management to regard all areas of the organizational operations as potentially subject to change. It must recognise that changes come from the external world of customer demands, competitor influences, technological advances, regulatory changes, macro-economic shifts, change in political thinking and so on, and not simply as an internal activity. Management must also be able to use available resources in a timely, flexible, affordable and relevant manner,...

Building Organizational Capabilities for Excellence...

Building Organizational Capabilities for Excellence  Organizational capabilities are rapidly becoming recognized as important keys for the organizational success. Today developing new capabilities is a strategic necessity for an organization. The organization confronts many challenges while developing new capabilities for addressing the demands and opportunities of the present day ever-changing environment. Organizational capabilities entail extensive learning process dispersed across complex activity fields that even extend beyond the activities of the organization. Organizational capabilities are concerned with the ability of the organization to combine different types of resources, especially organization specific knowledge embodied in the employees, in order to create new resources that enable the organization to achieve and sustain its competitive advantage. Organizational capabilities are viewed as a type of strategic resource since it is rare, valuable, inimitable, non-tradable, and non-substitutable. Organizational capabilities focus on the ability of the organization to meet customer’s demand and the aspirations of the stake holders. In addition, organizational capabilities are unique to the organization so as to prevent replication by the competitors. These capabilities are anything that the organization does for improving its performance and differentiating it from other competing organizations. Developing and cultivating organizational capabilities can help the organization to gain an advantage in its operating environment by focusing on the areas where it excels. There are several definitions of organizational capabilities. Some of these definitions state that the organizational capabilities are ‘an all round quality …’ (Stephenson, 1999), ‘ability… to effectively meet… business objectives’ (ANAO, 2001), ‘a process of examining an organization to increase its capacity…’ (Haertsch, 2003), ‘capacity… to deploy existing resources to perform some task’ (Grant, 2004), ‘the embodied knowledge set that supports competitive advantage …’ (Gill & Delahaye, 2004), ‘often referred to as organizational competences, although strictly a capability refers to the potential and...

Organizational Excellence...

Organizational Excellence It is difficult to define the organizational excellence and even more difficult to achieve it. For achieving organizational excellence there has to be a paradigm shift in the thinking of the organizational leadership and its stakeholders. Organizational excellence helps an organization to excel in all its sphere of activities. It makes the organization to achieve and sustain outstanding levels of performance which meets or exceeds the expectations of all the stakeholders. An organization to achieve sustainable organizational excellence needs support of the eight key organizational pillars as shown in Fig 1. Fig 1 Eight key organizational pillars These pillars provide the foundation for achieving the excellence as well as a common language for the top management. The organization is to bring permanent change in its values and operations by focusing on managing of these eight pillars. These pillars describe the attributes of the culture needed in the organization for excellence. Each of these organizational pillars is not new by itself. Each has its own importance. But the key to organizational excellence is combining and managing them together. They have to integrate into the organizational culture for providing excellence to the organization. These eight pillars are as follows. Customer centric approach By following customer centric approach, the organization adds value for its customers on a consistent basis. This is done through understanding customers, anticipating and fulfilling their needs, meeting their expectations and utilization of the available opportunities. Development of capabilities The organizational capabilities are developed by bringing effective and permanent change in its operations through successful change management. The changes are to encompass all the organizational activities within and beyond the boundaries of the organization. Focus on creativity and innovation The organization can achieve excellence through continual improvement by harnessing creativity and innovation....