Quality Management System...

Quality Management System Quality management system (QMS) is a set of coordinated activities to direct and control an organization with regard to quality in order to continually improve the effectiveness and efficiency of its performance. QMS is structured around interlinked processes that provide the necessary implementation controls to ensure customer and regulatory requirements are met, and continual process improvement occurs. The main thrust of a QMS is in defining the processes, which result in the production of quality products and services, rather than in detecting defective products or services after they have been produced. QMS is a business asset to an organization since it has a major impact on the financial performance of a business, its exposure to risks, and employee’s morale. It also gives confidence to an organization with respect to its ability to produce and provide products that fulfill the needs and expectations of customers and external stakeholders. QMS follows process approach as shown in Fig 1. Fig 1 Process approach to QMS QMS principles Quality management system is based on eight quality management principles. These principles are used as a guide for an organization to improve its performance. These eight principles are described below. Principle 1: Customer focus –  Organizations depend on their customers and therefore should understand current and future customer’s needs. They should meet customer requirements and strive to exceed customer expectations. The key benefits of customer focus are (i) increased revenues and market share obtained through flexible and fast responses to market opportunities, (ii) increased effectiveness in the use of the organizational resources to enhance customer’s satisfaction and (iii) improved customer loyalty to repeat business. Principle 2: Leadership –  Leaders establish unity of purpose and direction of the organization. They create and maintain the internal environment in which...