Importance of Communication in the Organization...

Importance of Communication in the Organization Communication has been derived from the Latin word ‘communis’, meaning to share. It is considered to be the exchange of an information, thought and emotion between individuals of groups. It plays a fundamental role in balancing the objectives of the employees and the organization. It consists of the activity of conveying information. Hence, it requires a sender, a message, and an intended recipient, although the receiver need not be present or aware of the sender’s intent to communicate at the time of communication. Hence, communication can occur across vast distances in time and space. Communication requires that the communicating parties share an area of communicative commonality. The process of communication (Fig 1) is complete once the receiver has understood the message of the sender. Feedback is critical for effective communication between the sender and the receiver of the message. Organizational communication is one of the important segments of the communication. Fig 1 Process of communication The two most common definitions of communication are (i) communication is sending and receiving of messages by means of symbols and in that context organizational communication is a key element of organizational climate, and (ii) communication is transfer of information from sender to receiver under the condition that the receiver understands the message. Communication is a process which is transactional (i.e., it involves two or more persons interacting within an environment) and symbolic (i.e., communication transactions ‘stand for’ other things, at various levels of abstraction). An organization involves a social collectivity (or a group of persons) in which activities are coordinated in order to achieve both individual and collective goals. By coordinating activities, some degree of organizational structure is created to assist employees in dealing with each other and with others in the...