Conflicts and Management of Conflicts...

Conflicts and Management of Conflicts  Conflicts in an organization occur due to the disagreement amongst groups of employees or individual employees. It is characterized by antagonism and hostility and is usually fueled by the opposition of one party to another. Conflict arises when one of the party attempts to reach an objective which is different from that of the other party. The elements involved in a conflict consist of varied sets of goals, principles and values of the two parties. Conflict is often inevitable in many situations. They may range from petty ones to the very serious ones which can lead to even hostility among individuals. Conflicts significantly affect employee’s morale, their turnover, and often lead to litigation. All these affect the performance of the organization either constructively or destructively. Conflict situation is an important aspect in the working of an organization. A conflict is a situation when the interests, needs, goals or values of involved employees or group of employees interfere with one another. A conflict is a common phenomenon in the place of work. Different stakeholders may have different priorities; conflicts may involve team members, departments, projects, organization and customer as well as boss and subordinate. Conflict can be due to the mismatch between organizational needs and personal needs. Often, a conflict is a result of perception. Conflict is not always a bad thing. Sometimes, a conflict presents opportunities for improvement. Therefore, it is important to understand the conflicts and the application of various conflict resolution techniques so that conflicts can be managed effectively. There is no single definition of conflict. Most of the definitions involve different factors which include (i) there are at least two independent groups, (ii) the groups have some incompatibility between themselves, and (iii) the groups interact with...