Elements of Decision making...

Elements of Decision making One of the important tasks of an executive is the decision making. It generally takes a small fraction of his time. Nevertheless the decision making is a very important aspect of his work since the decisions he makes by virtue of his position, knowledge or experience have significant impact on the entire organization, its performance, and the results. Hence, executives to be effective are to make wise decisions. They are to make the decisions as a systematic process with clearly defined elements and in a distinct sequence of steps. For an effective decision making, the executive is to normally concentrate on those important and strategic decisions which have big impact for the organization. These strategic decisions need to have the highest level of conceptual understanding. The executive is required to find the constants in a situation and is to apply his skill to manipulate a great many variables arising out of the chaotic thinking in order to make an effective decision. He is to know what the decision is all about and what the underlying realities are which the decision is required to satisfy. The executive is to look out for impact rather than the technique. He is to ensure that the decision he makes needs to be sound rather than clever. An executive while making a decision is required to know whether the decision is to be based on principle or it is to be made on the merits of the case and logically. He is to be aware that the trickiest decision is the one which is between the right and the wrong compromise he has to make and he is to be able to judge one from the other. Further, the executive is to be aware that...

Organizational Competencies...

Organizational Competencies  Organizational competencies are the competencies needed in the organization so that it can excel and remain competitive in the market. The competencies provide an inventory of expected behaviours, skills and attitudes which lead to the successful performance of the organization. Organizational competencies depend heavily on the competencies of the employees of the organization. Organizational competencies, in the most general terms, are those ‘things’ which the employees of the organization are to demonstrate to be effective in their job, role, function, task, or duty. These ‘things’ include (i) job-relevant behaviour (what the employees say or do which result in good or poor performance), (ii) motivation (how the employees feel about a job, organization, or geographic location), and (iii) technical knowledge/skills (what the employees know/demonstrate regarding facts, technologies, their professions, procedures, jobs, and the organization, etc.). Competencies are identified through the study of jobs and roles. The term ‘competency’ is usually defined as a combination of skills, attributes and behaviours which are directly related to successful performance on the job. They are important for all the employees regardless of occupation, function, or level. An efficient organization keeps into focus the competencies on performance development/which enables its employees to align their individual performance with values and strategy while maximizing the individual performance in the pursuit of specific work-related objectives and behaviours. Organizational competencies can be broadly divided into (i) core values, (ii) technical competencies, and (iii) core competencies. Core values are the organizational values which are the shared principles and beliefs. These principles and belief unite all the organizational employees and guide them in their actions. Technical competencies are those specific competencies which are usually required to perform a given job within a job family. Technical competencies cover the various fields of expertise relevant to...

Employee Relationship Management...

Employee Relationship Management Employees are the major assets of an organization. They are among the organization’s most important audiences with the potential to be its most effective ambassadors. It is essential that the employees perform together as a collective unit and contribute equally towards the realization of a common goal. Employees share a certain relationship with their colleagues at the workplace. The relationship which the employees can have can be between co-employees, supervisors, managers and higher management. It is important that the employees share a healthy relationship for delivering their best performances. Employees are the focal point of an organization during its journey towards success. If the employees work together and share a good relationship with management then the organization achieves its tasks and objectives much faster. Management of the employee relationship is both important and valuable for the organization in the achievement of the competitive advantage. It is necessary to have a strong relationship between employees as well as between employees and management since it leads to better organizational productivity and performance. Employee relationship management (ERM) is a term which refers to relationship development and management between the organizational management and the employees. There are a lot of different issues in ERM which can affect employee satisfaction and which has a direct result on employees’ productivity and overall corporate culture. ERM refers to managing the relation between the different employees of the organization. The relationship can be between employee and the management as well as between employees at the same level. It is nothing but a technique which brings employees and management together on a common platform and guides them so that the organization achieves the desired targets without fighting with each other. In a layman’s language, ERM is nothing but managing interaction...

Employee Morale

Employee Morale Employee morale plays a vital role in the performance of the organization. Morale can be considered as the total satisfaction that the employees of the organization derive from their job, the prevailing atmosphere and the factors that appeal to them. It is a conglomeration of attitudes and feelings that constitute a reserve of physical and mental strength including factors like self-confidence, optimism and a positive mental attitude. Morale is an invisible element which determines the success or failure of the organization. Morale is a way of describing how employees feel about their jobs, management and the organization. These feelings are tied to the behaviours and attitudes which the employees show in their workplace. When employees have good morale, they feel committed to the management and the organization, loyal to their jobs and motivated to be productive. They work harder, produce more, meet deadlines and give it their all. Low morale of the employees takes a toll on employees’ performance and productivity. Employee morale is related to how the employees feel about the organization. It is an important factor in creating a healthy work environment.  Organization which has higher employee morale displays improved productivity, improved performance and creativity, reduced number of days taken for leave, higher attention to details, a safer workplace, and an increased quality of work. In addition to that, the organization has employees who arrive to work on time, communicate better, waste lesser time in gossip, have higher rate of retention, and are more creative. Moreover, employees who work with high morale develop higher rates of job satisfaction, creativeness and innovation, respect for their own job, commitment to the organization, eagerness to satisfy group objectives instead of individual objectives, and desire to improve the organizational performance. On the other hand,...

Workplace discipline

Workplace discipline Workplace discipline is the discipline which the employees are to observe at the workplace. It is fundamental to the smooth running of an organization. The organization runs efficiently when all its processes functions normally and the normal working of the processes occurs when the all the procedures are followed without any deviations. The word ‘discipline has the same origin as the word ‘disciple’. Just as the disciple follows the teachings of his teacher, so discipline means following the rules, laws, and procedures of the organization or the technical processes of the workplace.  As per dictionary the meaning of discipline includes instructions and learning. It also includes improvement, correction as well as punishment. Discipline is defined as a force that prompts individuals and group of employees to observe rules, regulations, systems, processes and procedures which are considered to be necessary for the effective functioning of the organization. It is also defined as an activity that involves acting in accordance with a set of known rules, proven guidelines and conventions framed for the purpose. It is basically an attitude of the mind and a product of culture and environment. Discipline refers to the regulation of behaviour of the employees of the organization involving rules that govern goal orientation and behaviour of employees inside and outside the organization. Workplace discipline consists of those features of discipline which the employees are to observe at their workplace. There are two major features of the workplace discipline (Fig 1). These are given below. Observation without any deviations the technical instructions, procedures, standards, guidelines, and practices of the technological processes which the employees are operating at their workplaces Observation of the rules and regulations of the organization which the management has framed for the functioning of the organization Fig1...