Process Management

Process Management  Process management is a concept which is based on the observation that each product that an organization provides to the market is the outcome of a number of activities performed. Processes are the key instrument for the  organization of these activities and for improving the understanding of their interrelationships. The organization can reach its goals and objectives in an efficient and effective manner only if people and other organizational resources play together well. Processes are an important concept for facilitating this effective collaboration. Process can be defined as a set of horizontal sequence of interrelated or interacting activities, which transforms inputs (needs) into outputs (results) for meeting the needs of customers or stakeholders. Inputs and intended outputs of a process can be tangible (such as equipment, materials or components) or intangible (such as energy or information). Outputs can also be unintended, such as waste or pollution.  Each process has customers and other interested parties (who may be either internal or external to the organization), with needs and expectations about the process, who define the required outputs of the process. Process activities require allocation of resources such as people and materials. Processes are strategic, operational and supportive. Process components are sub process, activity and task. Processes  have owner and team members. Processes are considered to be a generic factor in the organization. They are the way things get done. they are also viewed as strategic assets, which require the organization to take a process orientation. A major advantage of the process approach, when compared to other approaches, is in the management and control of the interactions between these processes and the interfaces between the functional hierarchies of the organization. Common examples of processes include new product development, order fulfillment, and customer service; less...